Takes a brief, not a flowchart
Say the job and what to accept if the first answer is no. The agent works out the conversation itself.
Most voice AI answers. The harder half is calling: working a phone menu, sitting on hold, explaining what you want to a person who did not expect the call, and coming back with an answer. This agent does both, on one number, and takes its instructions the way you would give them to a person.
A voice platform gives you a model, a console, and the pieces to build an agent: you write the flow, wire the tools, and maintain the prompt.
You write one sentence. "Call the tyre place, ask what a set of four in 225/45 R17 costs fitted, and what's the soonest they can do it." It goes, it asks, it comes back with the numbers.
Say the job and what to accept if the first answer is no. The agent works out the conversation itself.
It presses through menus, waits on hold, and asks for the right department without giving up at the first recording.
The price, the date, the reference, the name of the person who said it. Captured as fields you can read at a glance, with the transcript underneath.
Ask it to hold until a person is on the line, then ring your mobile. You pick up already talking to the right human.
The same number takes incoming calls, so the person it rang can ring back and reach the same agent.
The write-up goes to whichever assistant you already use, so the next step happens where you work.
Hi, I'm calling on behalf of Graham. He'd like a quote for a tankless water heater, installed.
Sure — four thousand eight hundred fifty, and that includes the permit and haul-away.
Thank you. How long does that price hold, and how soon could you start?
Thirty days, and we could start a week from Monday.
Outcome: quote $4,850 installed, valid 30 days, earliest start the 21st. It arrives as fields, not a voicemail to re-listen to.
In plain English, from your dashboard or from the assistant you already use. Include what to accept if the first answer is no, and it will negotiate inside those bounds.
As long as the call takes. You get an id immediately and the write-up when it ends; your assistant can wait for it or be woken when it lands.
That is the point. Any business with a phone number can be reached, which is most of them.
It listens while it talks, so people interrupt it and it stops, like a person. You choose from 38 voices.
Read next: Hear real calls · Connect it to your code · What people use it for
Pick a number, save the contact, make the first call. About a minute.