Answers as your business
Your company name, your hours, your rules. Not a generic greeting, and it never invents a price you did not give it.
Most AI receptionists are a rented front desk: a generic script, a menu, a message taken. This one is your own assistant on your own number. You brief it once in plain words — your hours, your prices, what to promise and what to never promise — and it answers every call that way.
A business line answered by a bot that screens the caller, reads from a script, and drops a message in your inbox. It never calls anyone back, and it only knows what a setup form asked for.
A number that belongs to your assistant. It answers, runs a real intake, quotes from the price list you gave it, and writes the call up. It also calls out: the supplier, the customer who left a message, the person who needs a time confirmed.
Your company name, your hours, your rules. Not a generic greeting, and it never invents a price you did not give it.
Who called, what they need, the address, the amounts, the dates, the deadline, and what should happen next. Not just a name and number.
A short account with the outcome, the details, and the full transcript, in your inbox and your assistant's chat a moment after the call ends.
The part a receptionist product usually cannot do. Ask it to chase the quote, confirm the appointment, or tell the customer the part arrived.
Approved customers get a warm welcome. People you mark VIP are treated as urgent. Blocked numbers get a short, polite wall.
Forward your mobile when you are busy or on a job, and callers reach your assistant instead of voicemail.
Hi, do you do same-day water heater replacement?
We can usually get out same day if you call before noon. Is it leaking now, or just not heating?
Leaking. It's a fifty gallon, in the garage.
Got it. A fifty gallon swap runs four thousand eight hundred and fifty installed, with the permit and haul-away. Can I take your address and a number to confirm the window?
Outcome: quote given, address taken, callback window 2–4pm. The owner gets the write-up on their phone before the next job, with the price the line quoted and the caller's number.
An AI receptionist is software that answers your business phone on a real number, holds a conversation with the caller, and writes down what they needed. It is not a phone menu and it is not voicemail. The good ones know your business: your hours, your prices, what you promise and what you never promise. The weak ones are a voice in front of a form, taking a name and a number you still have to return.
The CosVoice version is your own assistant on your own number. You brief it once, in plain words, under standing instructions in Settings, and it answers every call that way. It says it is an assistant whenever anyone asks, and it never pretends to be you.
Give out the number, or forward the calls you miss from your mobile. When a call comes in, the line answers as your business, finds out who is calling and what they need, and runs an intake rather than taking a message: the address, the amounts, the dates, the options on the table, any reference number, the deadline, and what should happen next. It quotes only from the price list you gave it and never invents a price. When it does not know something, it says so, takes the details, and tells the caller you will call back.
It calls out too. Ask it to chase a quote, confirm an appointment, or tell a customer the part arrived, and it makes the call and reports back. See what people use it for.
Voicemail is where calls go to die. Most callers hang up, and the ones who leave a message give you a name and a number, which means another call to make. An AI phone answering service picks up on the first ring, at 2am the same as at 2pm, and comes back with the details instead of a request to call back.
Forwarding takes a minute: your carrier has a short code for calls you miss, and Settings shows it filled in with your number. The caller never hears a beep again. How to forward missed calls to the line, and how voicemail replacement works.
One honest limit: an urgent caller is not put through to you. The line takes the details, tells the caller you will call back, and the written summary reaches you as soon as the call ends.
Starter is $29 a month with 100 minutes of calls. Plus is $79 with 300 minutes. Pro is $199 with 1,000. Extra minutes are 25 cents each, with no per-call fee and no minimum. Texts, email and the number itself are included.
The free trial is 7 days with 10 minutes of calls. A card is needed and nothing is charged today; on day 7 the card is charged $29 for Starter unless you cancel first. The full pricing page has every plan side by side.
The brief is different for every trade, so every industry has its own page: the calls it actually gets, the questions the line has to ask, a starting brief you can paste in, and an example of the note you get.
Home services · Salons & barbers · Retail shops · Restaurants & cafés · Automotive · Real estate & property management · Professional & IT services · Plumbers · HVAC · Electricians · Roofers · Landscapers · Cleaning companies · Pool service · Contractors · Barbershops · Nail salons · Auto repair shops · Auto detailing · Property managers · Real estate agents · Caterers · Florists · IT support & MSPs · Marketing agencies · Photographers · Personal trainers & gyms
A virtual receptionist is a person, working remotely, answering as your business from a script. It is usually priced per call or per minute, often with a monthly minimum, and it covers the hours its roster covers. An AI receptionist is software on a real number that answers every call at once for a flat monthly fee. People are better at people. Software is better at the phone that rings at 9pm and the fourth call that comes in at the same time.
The full comparison, with a side-by-side table: AI receptionist vs virtual receptionist. And in plain words, what a virtual receptionist is.
Four steps, and the first call can happen today. The whole walk-through is on how it works, and a front desk set up end to end shows a finished example.
Recorded calls, both sides, with every word written out and the note the owner gets.
Starter is $29 a month with 100 minutes of calls. Plus is $79 with 300 minutes. Pro is $199 with 1,000. Extra minutes are 25 cents each. A 40-second call costs about 20 cents of your minutes, and there is no per-call fee.
An answering service takes a message. This runs the whole intake, quotes from your price list, calls people back, and writes each call up. There is no per-call fee and no minimum.
You get a new number in your area code, and you forward your existing line to it, so customers keep calling the number they know.
It says so, takes the details, and hands it to you. It never guesses at a price or a promise.
About a minute to get the number, then a few sentences of briefing. You can add to the briefing any time, and it applies to the next call.
Yes, and the same way. It picks up on the first ring at 2am or on a Sunday, runs the same intake, and the write-up is waiting for you in the morning.
Yes. Ask it to chase a quote, confirm an appointment, or tell a customer the part arrived. On a call it places it can also wait through a menu and hold music.
It says it is your assistant whenever anyone asks, and it never pretends to be you. Most callers just want their question answered and their details taken.
It takes the details, tells the caller you will call back, and the written summary reaches you as soon as the call ends. It does not put a caller through to your mobile.
Read next: AI answering service · Your industry · A front desk, set up end to end · AI receptionist or answering service? · AI receptionist vs virtual receptionist
Free for 7 days with 10 minutes of calls. Then $29 a month unless you cancel.