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CosVoice
Terms

Terms of Service

Last updated October 3, 2026

The service

CosVoice gives your AI assistant a phone number and an email address, answers and places calls on your instruction, and delivers written debriefs. You must be 18 or older and use the service for your own or your organisation's legitimate purposes.

Acceptable use

  • Do not use a line for unsolicited marketing, robocalling, harassment, impersonation of a specific person, emergency services, or anything unlawful.
  • Do not attempt to make the line hide that it is an AI when asked.
  • You are responsible for the instructions you give and for the numbers you ask the line to call.

Text messages

If you opt in, your line may text your mobile about your calls and requests (debriefs, confirmations, replies to your own texts). Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help; you can also change this in Settings. Carriers are not liable for delayed or undelivered messages. Your line never sends marketing texts to third parties.

Pricing

Starter is $29 per month with 100 minutes of connected call time included, Plus is $79 with 300 minutes, and Pro is $199 with 1,000 minutes; additional minutes are $0.25 each on every paid plan. Founding members who joined before September 28, 2026 keep Plus at $49 per month for their first 12 months; that offer is closed to new customers. Minutes are rounded up per call, and on a call where the line connects you to the other person, the time after you are connected counts as well. Additional minutes are charged on a separate invoice when your billing month turns over, or when the line is cancelled or closed. In any one month, additional minutes stop at twice your plan's included minutes (and never fewer than 200). We email you when the line first uses additional minutes, when it is three quarters of the way to that limit, and when it reaches it. At the limit the line is paused until the month resets or you move to a larger plan: it places no calls, and callers hear a short message that the line is paused. Texts and email are still received. If a payment fails, the line keeps answering but places no calls and sends no texts until the payment is made. Prices may change with 30 days' notice.

Free trial

When a free trial is offered, it lasts 7 days and includes 10 minutes of connected call time on one line. You give a card to start and nothing is charged that day. On day 7 your card is charged $29 for Starter, and $29 each month after that, unless you cancel before then. If you move to a larger plan during the trial, the trial ends and that plan is charged that day. If the 10 minutes are used before day 7, calls pause until a plan begins; there are no extra-minute charges during a trial. You can cancel at any time in Settings, under Plan. We email a reminder 2 days before the charge. There is one free trial per person, checked by email address and by card. If you cancel, the number is released when the trial ends.

Availability and limits

Lines place calls and send texts to US and Canada numbers only, and no single call runs longer than 10 minutes. A line can be on three calls it placed and three calls it answered at the same time (one of each during a free trial or Activation), places at most 60 calls an hour, and sends at most 200 texts a day (20 during a free trial). Further callers hear a busy tone. A line forwards email only to an inbox you saved, after that inbox has confirmed it, and sends at most one email per call at a caller's request. To protect you, some settings can be changed only by you while signed in, not by a connected assistant: your mobile number, the inboxes your summaries and mail go to, your plan, your password, and your owner PIN. Telephony depends on carriers and model providers; we work hard to keep lines up but do not guarantee uninterrupted service. The line never makes payments and does not provide legal, medical, or financial advice.

Termination

You can close your line at any time. We may suspend lines that violate these terms. On closure we release the number and delete call content within 30 days.

Liability

The service is provided as is. To the extent permitted by law, our liability is limited to the fees you paid in the three months before a claim.

Numbers

Each line has one phone number, provisioned from our carrier at real cost. Accounts receive one number per paid month of service. Cancelling ends billing at the end of the paid period, after which the number is released and cannot be recovered. Closing a line early releases the number immediately without a refund for the remaining days. An account that closes a line and returns within 30 days receives a new number only with a new paid month.

Referrals

When someone you refer has paid for two months of service, you receive a $20 credit applied to your next invoice. The person you refer pays the normal price. There is no limit on the number of credits. Credits require a paid plan on your account to be applied, have no cash value, and may be withheld where we see self-referral or abuse.

Contact

hello@cosvoice.com