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Recorded calls · Hold and connect

The line called out

Lloyd waits on hold, then puts Graham through

Graham needs to talk to someone at the insurer but has no time for the hold music.

Lloyd waits on hold, then puts Graham through
Graham needs to talk to someone at the insurer but has no time for the hold music.
0:00 / –:––

Scripted and recorded on the newest voice model, both sides. No customer's real call is on this page, and every name, number, and business is invented.

Every word
  1. ThemThanks for holding, this is Dana in claims. How can I help?
  2. LloydHi Dana, this is Lloyd, Graham's assistant. He'd like to talk to you himself about claim 4471. Can you stay on for a moment while I connect him?
  3. ThemSure, I can hold.
  4. LloydThank you. One moment, connecting Graham now.
What the owner gets afterwards
Connected Graham with Dana in claims after 23 minutes on hold

Lloyd worked the phone menu and waited on hold. When Dana picked up, Lloyd rang Graham's mobile and joined the two. What was said after that is between them.

This arrives by email and in your assistant's chat a moment after the call ends, with the transcript attached.

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