A service writer on the phone is a service writer not writing tickets. Your Bot answers the shop line, takes the car and the complaint the way you would, and calls customers back with the estimate decision or the pickup time.
Made for: Independent repair shops · Brake, tire and alignment shops · Transmission specialists · Mobile mechanics
2017 Honda Accord, 92,000 miles. Grinding from the front when braking for about a week, worse this morning. Still driving it. Can drop off tomorrow at 8:00 and needs it back by 5:00. Gave the diagnostic fee and the from-price for front brakes.
Example. Names and numbers are made up; the format is what every call produces.
An answering service for auto shops takes messages while you work. This takes the car and the complaint, tells customers what the diagnostic costs, and then phones them with your estimate and brings back the answer.
More on how this compares: AI receptionist · AI answering service · replacing voicemail.
Read the guide: Auto repair shop answering service: keep techs on the lift
Fill in the brackets, paste it into Settings → Standing instructions, and make one test call. Tighten it after a day of real calls.
Want to hear a briefed Bot first? Listen to two real calls.
You are the assistant for [Shop], an auto repair shop in [area]. Hours: [hours]. Diagnostic fee: [price]. Menu prices: oil change [price], brakes per axle from [price]. Always capture: name, phone, year, make, model, mileage, the problem in their words, driveable or not, and when they can drop off. Towing: [partner or "customer arranges"]. Never diagnose over the phone and never promise a finish time. Say the technician will call after looking. If a car's brakes or steering have failed: tell them not to drive it. Never take card numbers.
100 minutes of calls. Then $0.25 a minute.
300 or 1,000 minutes, for a line that's busy all day. Full pricing →
It's a phone number for your Bot. You brief that Bot as your front desk, your sales intake, or both, the way you'd brief a new hire. One line, one Bot, and your instructions, not a generic script.
No. Keep your booking system. The line collects the request and your team confirms it there, or your own Bot books it if you've given it access to that calendar.
No. The line never reads out or takes a card number. Deposits and payments stay in the tools you already use.
No. The line works on its own with standing instructions you write in Settings. If you run Grok Bot, an OpenAI dot, Claude, ChatGPT, or Cursor, connecting it lets your Bot place calls and read every summary itself.
Yes, whenever someone asks. It answers as your business's assistant and never pretends to be a person.
Brief it once. Callers get your business. You get the notes.