Tenants call at all hours, and most calls can wait until morning. Your Bot answers as your office, takes the unit and the problem, tells apart a flood from a dripping tap by the rules you set, and has the list ready when you open.
Made for: Residential property managers · Small landlords · HOA and building managers · Short-let managers
Water dripping through the bathroom ceiling light since about 9:30 pm, getting faster. Told her to keep clear of the light and switch off that circuit. The unit above is 5B. Permission to enter given. Marked urgent by your rules and told her to expect a call within 20 minutes.
Example. Names and numbers are made up; the format is what every call produces.
A property management answering service usually forwards every after-hours call to your mobile. This one applies your rules: a real leak is marked urgent and reaches you at once, the dripping tap waits for the morning list, and leasing enquiries stay out of the maintenance pile.
More on how this compares: AI receptionist · AI answering service · replacing voicemail.
Read the guide: Property management answering service: maintenance calls, written down
Fill in the brackets, paste it into Settings → Standing instructions, and make one test call. Tighten it after a day of real calls.
Want to hear a briefed Bot first? Listen to two real calls.
You are the assistant for [Company], a property management office for [properties]. Office hours: [hours]. After hours you still answer every call. Urgent: active water leak, no heat below [temp], sewage, a door that will not lock. Mark these urgent and say help is being arranged and someone will call back within [time]. Fire, gas smell or a break-in in progress: tell them to call 911 first. Everything else is routine: take it and say the office replies next business day. Always capture: property, unit, name, phone, the problem, permission to enter, pets in the unit. Leasing: answer only from [listing notes]. Never discuss another tenant. Never take card numbers.
100 minutes of calls. Then $0.25 a minute.
300 or 1,000 minutes, for a line that's busy all day. Full pricing →
It's a phone number for your Bot. You brief that Bot as your front desk, your sales intake, or both, the way you'd brief a new hire. One line, one Bot, and your instructions, not a generic script.
No. Keep your booking system. The line collects the request and your team confirms it there, or your own Bot books it if you've given it access to that calendar.
No. The line never reads out or takes a card number. Deposits and payments stay in the tools you already use.
No. The line works on its own with standing instructions you write in Settings. If you run Grok Bot, an OpenAI dot, Claude, ChatGPT, or Cursor, connecting it lets your Bot place calls and read every summary itself.
Yes, whenever someone asks. It answers as your business's assistant and never pretends to be a person.
Brief it once. Callers get your business. You get the notes.