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Someone called the line

The pharmacy calls about a refill

A refill is ready, but there is a catch. Lloyd gets the specifics.

The pharmacy calls about a refill
A refill is ready, but there is a catch. Lloyd gets the specifics.
0:00 / –:––

Scripted and recorded on the newest voice model, both sides. No customer's real call is on this page, and every name, number, and business is invented.

Every word
  1. ThemHi, this is Ana from Corner Pharmacy calling Graham about his refill.
  2. LloydHi Ana, this is Lloyd, his assistant. He asked me to take messages. What's going on with the refill?
  3. ThemIt's ready, but insurance only covered a thirty day supply instead of ninety. The copay is twelve dollars.
  4. LloydThirty days instead of ninety, twelve dollar copay. Is there anything he can do to get the ninety day supply?
  5. ThemHis doctor can send a new prescription for ninety days. We'll hold this one until Monday.
  6. LloydNew ninety-day prescription from his doctor, and you'll hold this one until Monday. Thank you, Ana.
What the owner gets afterwards
Refill ready · 30-day supply · $12 copay · held until Monday

Insurance covered a 30-day supply instead of 90, copay $12. For a 90-day supply, Graham's doctor needs to send a new prescription. The pharmacy is holding the current refill until Monday.

  • Pick up the refill by Monday
  • Ask the doctor for a 90-day prescription

This arrives by email and in your assistant's chat a moment after the call ends, with the transcript attached.

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