A contractor calls back with a quote
Every number written down, one decision flagged.
0:00 / –:––
The first hot week and the first cold night bring every call at once. Your Bot answers each one, finds out what the system is doing, who is in the house, and how soon it matters, and hands you a list in the order you would have chosen.
Made for: Heating and cooling contractors · Furnace and boiler service · AC installers · Maintenance-plan companies
Upstairs AC runs but blows warm since this morning. Thermostat set to 72, reading 84. Heat pump, about 8 years old. Filter changed last month. He works from home and is there all day. Told him plan customers are called back first.
Example. Names and numbers are made up; the format is what every call produces.
An HVAC answering service that only takes messages leaves you to sort forty voicemails on the hottest day of the year. This one asks what the system is doing and who is in the house, so the urgent calls are at the top of your list when you look.
More on how this compares: AI receptionist · AI answering service · replacing voicemail.
Read the guide: HVAC answering service: handling the first hot week of summer
Fill in the brackets, paste it into Settings → Standing instructions, and make one test call. Tighten it after a day of real calls.
Want to hear a briefed Bot first? Listen to two real calls.
You are the assistant for [Company], a heating and cooling company serving [area]. Hours: [hours]. After hours: take the details; say urgent calls get a callback within [time]. Urgent means: no heat below [temp] outside, no cooling above [temp], or a baby or older person at home. If they smell gas or the carbon monoxide alarm is sounding: tell them to go outside and call 911 first. Quote only: diagnostic [price], tune-up [price]. Maintenance-plan customers: [names or rule]. Always capture: name, phone, address, what the system is doing, make and age if known, who is home. Never take card numbers.
Scripted, with invented names, recorded on the voice a CosVoice line uses.
100 minutes of calls. Then $0.25 a minute.
300 or 1,000 minutes, for a line that's busy all day. Full pricing →
It's a phone number for your Bot. You brief that Bot as your front desk, your sales intake, or both, the way you'd brief a new hire. One line, one Bot, and your instructions, not a generic script.
No. Keep your booking system. The line collects the request and your team confirms it there, or your own Bot books it if you've given it access to that calendar.
No. The line never reads out or takes a card number. Deposits and payments stay in the tools you already use.
No. The line works on its own with standing instructions you write in Settings. If you run Grok Bot, an OpenAI dot, Claude, ChatGPT, or Cursor, connecting it lets your Bot place calls and read every summary itself.
Yes, whenever someone asks. It answers as your business's assistant and never pretends to be a person.
Brief it once. Callers get your business. You get the notes.